All merchandise we sell are in good quality and under strict examination before we shipped out.
Customer satisfaction is very important for us. We appreciate your business greatly. If you are satisfied with our
products and services, please leave us a Positive Feedback and 5 Stars rating. Your recognition will make us
more confident to develop our business and serve you better.
If you are not satisfied by any reason, please feel free to contact our customer services center at 011-11112088
(WhatsApp/Call/SMS) before leaving negative feedback. Our customer service and tech support will do our best to offer you a proper solution.
7 days return or exchange policy
If you are NOT satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the receipt date and issue a exchange.
All we ask is that the product is...
- not opened, used or damaged
- in the same condition you received it
- in the original box and / or packaging
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to re-sellers of our product.
Return or exchange procedures
Please request for return or exchange by emailing us at email@example.com within 7 days from the day order is
received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (so that we can improve):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further
instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be debit as store credit and you can log in your account to check the credit.
Please return your purchase to the following address:
No.100-1, Jalan PUJ3/2, Taman Puncak Jalil,
Bandar Putra Permai,
43300, Seri Kembangan,
Please contact us at firstname.lastname@example.org or +6011-11112088 if you have any questions or doubts.